The courier we use for shipments is GLS. For express shipments, the DHL courier can also be selected as an alternative.

We ship to all European countries

As soon as your order is ready, it will be shipped and you will receive a confirmation email where you will find the link to track the shipment status and check for any issues the courier may have in locating your address.

Thanks to the FLEX DELIVERY service available only for prepaid shipments (no cash on delivery), you can customize your delivery and also choose delivery to a pickup point or delivery to an address different from the link you will receive in your email.

The tracking link for the order is activated within 1 day from the order being sent.

The courier is GLS, you can track your package at the address:

https://gls-group.com/IT/it/servizi-online/ricerca-spedizioni/

For shipments within Italy, the contribution for standard shipping (2 to 3 working days) is €3.95. For other European countries, shipping costs range from €6.90 to €9.90.

For express shipping with DHL courier, the charge to the customer is €7.95 for deliveries in Italy (delivery time 1 or 2 working days). Standard shipping is free for all orders over €69. The cost is fixed and does not change based on the quantity of products shipped.

During certain promotional periods, we offer free shipping; in these cases, it is possible to take advantage of free standard shipping. Express shipping will still be chargeable.

Standard shipping in Italy takes 2 to 4 working days to be delivered, express shipping takes 1 to 2 working days (3 for islands and disadvantaged areas).

For other European countries, shipping takes 2 to 4 working days (5 for particularly difficult-to-reach areas).

Shipping times may vary based on your location: some areas that are more difficult to reach, even for temporary reasons, may require more time. These times are valid for all orders placed by 2:00 PM. All orders completed after this time will be processed the next working day. We also inform you that, during special events (Sales, Black Friday, Cyber Monday, etc.), the processing of your order may experience a slight delay, despite our constant care in adhering to the established times.

If you have purchased with an advance payment method, you can use the Flex Delivery service and have your shipment delivered to a pickup point of your choice.

If the order you placed has not yet been shipped, you can contact customer service to request a modification to the order.

If you have already paid for the order, you can change the address using the link you received from the GLS courier. (This option is not valid for purchases made with cash on delivery).

At the moment, it is not yet possible to change the shipping address of an order that has already been shipped and paid for by cash on delivery. We suggest you contact our Customer Service providing your order number and the correct address: we will take care of contacting the courier and checking the possibility of delivering your order to the new shipping address.

The delivery shipped to the recipient's address includes two automatic delivery attempts.
If the recipient is not at home at the time of delivery, they can choose independently where and how to be found.

How it works: in case of absence on the first home delivery attempt, you will receive a notification regarding the courier's visit. In the absence of communication, the courier will make another delivery attempt the following day.

If you have paid in advance, you can take advantage of the Flex Delivery service.

Through a link sent via email, you can access a management area, both before and after the first failed delivery attempt, where you can choose up to six customization options. This way you will be sure to receive your products when you want them.

The service includes the possibility of select a new delivery date or choose a pickup pointAdditionally, you can choose: a new shipping address, a safe delivery location, the option to authorize a neighbor to pick up, and to refuse the delivery.