To make a return you can click the button above and enter your order number (including the # character) and the email address you used to place the order.

The Game Lingerie allows the return of all items that have not been used and that are returned in the condition in which they were shipped, that is, unused, with tags and original packaging.

We guarantee free returns according to the principles of good faith.

If you have received an item of the wrong size, you can request a replacement. If the product is still available in the size you requested, you can receive a replacement. If the product of the correct size is no longer available at the time of the replacement request, you can choose whether to have a refund, or exchange the product for another item.

For hygiene reasons, it is important that items are tried on with your own underwear on. All returned items will be thoroughly checked and sanitized with ozone before being possibly put back on sale. In order to take advantage of the unconditional return policy, due to the nature of the product, tights and women's stockings cannot be tried on as the fitting alters their shape.

You can request a return for purchases made within 30 days. From the moment of the return request you will have 14 days to ship according to the methods indicated by email.

If you have purchased one of our items, have not used it and want to return it, you can take advantage of the free return. The free return is provided in compliance with the conditions for withdrawal on the "Terms of Sale" page.

In general, you can get a free return in the following cases:

• Defective item
• Item damaged during transport
• Wrong or unwanted item (According to the principles of good faith. See the "Terms of Sale" page)

Free returns are available only from Italy, for one shipment only, thus excluding the case in which you want to return the items of a purchase separately, in more than one time.

Free return is an option we offer to customers to facilitate remote purchasing and make it as economical as possible and is intended only for use in good faith. Its application is at the sole discretion of the company.

The company reserves the right to suspend this option if there is any suspicion of abuse.

All our items are carefully checked before shipping, however it may happen that some items have some defects that are not immediately visible. In this case you can take advantage of free returns at our expense.

Follow the normal return procedure to obtain a refund or replacement of the product if it is available.

The preparation of orders is videotaped to guarantee the customer the contents of the same. However, it may happen that some defective items are not immediately identified. The same happens with the opening of returns to verify the content and the condition of the returned items and the correspondence with the items sent.

1. Once the return request is made through the appropriate form on the site, the company will prepare a pickup that can take place at home or at an authorized location.
2. The company will send an email label, which can be used to ship the package.
3. The customer will preferably prepare the package using the original packaging (envelope and brown cardboard box) or an equivalent packaging to preserve the integrity of the products and will place the returned item in the package securely affixing the label received by mail on the package. In the case of returning the entire order and not a partial return, it is necessary to include all the accessory materials received inside the package (gadgets).
4. If you want the pickup to take place on a specific day/time slot, it is important to communicate this to the company in the return notes or by contacting the company directly.
5. When the company receives the return, it will check the contents with video documentation of the package opening and once it is confirmed that the contents are compliant, it will proceed with the refund or replacement of the products.